Everything families ask first

We call the day before. Two of us come, walk the house with your parent and go through that season's list: stairs, rails, lighting, doors, the bathroom, rugs and cords. We fix what we can in the visit's time. Anything bigger goes on a short written list with your parent's say-so first.

Yes for the first visit, so they can show us what bothers them. After that, if your parent prefers, the two of you can agree in writing on a key arrangement. We never come without a call first.

The plan is billed at each visit, not in advance, and you can stop at any time by texting us before the next visit is booked. See the plan page for what each visit includes.

No. It is a set of scheduled visits. It is not insurance, a warranty or a service contract, and it does not cover the cost of repairing anything beyond the time and parts of a visit.

Only with your parent's okay. If they agree, you get a short written report after each visit, with photos of anything we changed or recommend changing.

Electrical wiring, plumbing and gas work, roof work, anything that needs a permit, and walls or structure. We name a licensed trade for those and can be there when they come.

Many Rochester houses are older than that and may have lead paint. Federal rules cover paid work that disturbs more than 6 square feet of paint inside or 20 square feet outside, and any window replacement or demolition. We keep our repairs under those limits and do not sand or scrape old paint. If a job would go past them, we refer it to a contractor certified under the EPA's renovation rule.

Yes. If your parent has a written home assessment from an occupational therapist or a physician, we follow it. We are not clinicians, so we do not make medical recommendations.

You choose one visit or a full year of four. We send a card to you or to your parent, then call your parent to find a day. Your parent decides what we look at.

We call and move it. A winter visit is mostly indoors, so we move it only for roads, not for weather alone.

A single visit is the minimum. It covers the drive, up to 90 minutes with two people and the written list. Materials are billed at what we paid for them.

Rochester and the towns around it in Monroe County. The service area section lists them, and the contact page has a form you can use if yours is not there.