Book a visit
Tell us about your parent's house
A few lines is enough. We call you back the next business day, and we call your parent only after you and they have agreed.
- Monday – FridayToday
- 8 a.m. – 4 p.m.
- Saturday – SundayToday
- Closed
Where we go
Rochester and the towns around it
Every visit is in Monroe County, so the same two people can come back each season without a long drive.
Rochester and the inner ring
- Rochester
- Irondequoit
- Gates
- East Rochester
West and south
- Greece
- Spencerport
- Chili
- Henrietta
- Scottsville
- Honeoye Falls
East
- Pittsford
- Penfield
- Webster
- Fairport
We don't go past the Monroe County line: not Buffalo, Syracuse, the Finger Lakes or Wayne County. If a parent lives farther out, we will say so on the first call and, if we can, suggest someone near them.
Questions
Before you write
What happens on a quarterly visit?
We call the day before. Two of us come, walk the house with your parent and go through that season's list: stairs, rails, lighting, doors, the bathroom, rugs and cords. We fix what we can in the visit's time. Anything bigger goes on a short written list with your parent's say-so first.
Does my parent have to be home?
Yes for the first visit, so they can show us what bothers them. After that, if your parent prefers, the two of you can agree in writing on a key arrangement. We never come without a call first.
How is the plan billed, and how do I cancel?
The plan is billed at each visit, not in advance, and you can stop at any time by texting us before the next visit is booked. See the plan page for what each visit includes.
Do you work from an occupational therapist's recommendations?
Yes. If your parent has a written home assessment from an occupational therapist or a physician, we follow it. We are not clinicians, so we do not make medical recommendations.